{"id":10,"date":"2022-03-16T01:08:13","date_gmt":"2022-03-15T22:08:13","guid":{"rendered":"http:\/\/atolyedelice.com\/?page_id=10"},"modified":"2022-05-06T09:46:05","modified_gmt":"2022-05-06T06:46:05","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/atolyedelice.com.tr\/en\/refund_returns\/","title":{"rendered":"Geri \u00d6deme ve \u0130ade Politikas\u0131"},"content":{"rendered":"

Garanti, De\u011fi\u015fim ve \u0130ade Politikas\u0131<\/h1>\r\n
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  1. Garanti<\/strong><\/li>\r\n<\/ol>\r\n

    www.atolyedelice.com\u00a0ve www.atolyedelice.com.tr<\/a> web adresinde sat\u0131lan t\u00fcm \u00fcr\u00fcnler \u00fcretici firman\u0131n garantisi alt\u0131ndad\u0131r.\u00a0www.atolyedelice.com\u00a0web adresinde sat\u0131lan \u00fcr\u00fcnlerde iade i\u015flemlerinde 6502 say\u0131l\u0131 T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanunun 57.maddesi h\u00fckm\u00fc gere\u011fi ihtiyari garanti taahh\u00fcd\u00fc \u00e7er\u00e7evesinde hareket eder.\u00a0www.atolyedelice.com\u00a0web adresinde yap\u0131lan t\u00fcm al\u0131\u015fveri\u015flerde, ald\u0131\u011f\u0131n\u0131z \u00fcr\u00fcnle ilgili olarak, \u00fcr\u00fcn\u00fcn yer ald\u0131\u011f\u0131 paketin kargo g\u00f6revlisinin yan\u0131nda a\u00e7\u0131lmas\u0131, eksik ve hasarl\u0131 olan \u00fcr\u00fcnler i\u00e7in tutanak tutturulmas\u0131 gerekmektedir. Bir \u00fcr\u00fcn\u00fcn iade edilebilmesi genel olarak a\u015fa\u011f\u0131daki \u015fartlara ba\u011fl\u0131d\u0131r:<\/p>\r\n

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    1. \u0130ade s\u00fcresi<\/strong><\/li>\r\n<\/ol>\r\n

      Genel olarak sat\u0131n ald\u0131\u011f\u0131n\u0131z \u00fcr\u00fcnleri tahrip etmeden ve \u00fcr\u00fcn\u00fcn tekrar sat\u0131labilirli\u011fini bozmadan, \u00fcr\u00fcn\u00fcn kendisine veya g\u00f6sterdi\u011fi adresteki ki\u015fi\/kurulu\u015fa tesliminden itibaren 14 g\u00fcn i\u00e7inde teslim ald\u0131\u011f\u0131n\u0131z \u015fekliyle iade edebilirsiniz.<\/p>\r\n

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      1. \u0130ade-de\u011fi\u015fim \u015fartlar\u0131<\/strong><\/li>\r\n<\/ol>\r\n

        \u0130ade etmek i\u00e7in g\u00f6nderdi\u011finiz \u00fcr\u00fcnlerde eksiksiz olmas\u0131 gereken \u00f6\u011feleri a\u015fa\u011f\u0131da bulabilirsiniz. Bunlardan herhangi birinin eksik olmas\u0131 durumunda \u00fcr\u00fcn iadesi kabul edilememektedir.<\/p>\r\n

        \u00dcr\u00fcn\u00fcn taraf\u0131n\u0131za g\u00f6nderildi\u011fi kutu \u00fczerinde bulunan bilgi fi\u015finin iade b\u00f6l\u00fcm\u00fc doldurulmu\u015f olarak, 14 g\u00fcnl\u00fck s\u00fcre i\u00e7erisinde iade edilecek \u00fcr\u00fcnlerin orijinal kutusu, ambalaj\u0131, varsa standart aksesuarlar\u0131 ile birlikte eksiksiz ve hasars\u0131z olarak teslim edilmesi gerekmektedir.<\/p>\r\n

        \u0130ade etmek istedi\u011finiz \u00fcr\u00fcn\u00fcn faturas\u0131 kurumsal ise, iade ederken kurumun d\u00fczenlemi\u015f oldu\u011fu iade faturas\u0131 ile birlikte g\u00f6ndermeniz gerekmektedir. \u0130ade faturas\u0131, kargo pay\u0131 dahil edilmeden (\u00fcr\u00fcn birim fiyat\u0131 + KDV \u015feklinde) kesilmelidir. Faturas\u0131 kurumlar ad\u0131na d\u00fczenlenen sipari\u015f iadeleri, iade faturas\u0131 kesilmedi\u011fi takdirde tamamlanamayacakt\u0131r.<\/p>\r\n

        \u00dcr\u00fcnde ve ambalaj\u0131nda herhangi bir bozulma, k\u0131r\u0131lma, tahrip, y\u0131rt\u0131lma, kullan\u0131lma ve sair durumlar tespit edildi\u011fi hallerde ve \u00fcr\u00fcn\u00fcn m\u00fc\u015fteriye teslim edildi\u011fi andaki hali ile iade edilememesi halinde \u00fcr\u00fcn iade al\u0131nmaz ve bedeli iade edilmez.<\/p>\r\n

        www.atolyedelice.com\u2019a gelen \u00fcr\u00fcnlerin iade \u015fartlar\u0131na uygun ula\u015ft\u0131r\u0131lmas\u0131 durumunda \u00fcr\u00fcn tutarlar\u0131n\u0131n iadesi, \u00fcr\u00fcn\u00fcn taraf\u0131m\u0131za ula\u015ft\u0131\u011f\u0131 g\u00fcn i\u015fleme al\u0131nacakt\u0131r. \u0130adenin hesab\u0131n\u0131za yans\u0131ma s\u00fcresi, bankan\u0131z\u0131n insiyatifindedir. Kredi kart\u0131na yap\u0131lan iadeler en ge\u00e7 4-8 i\u015f g\u00fcn\u00fc i\u00e7erisinde, havale ile yap\u0131lan \u00f6demeler ise en ge\u00e7 3 i\u015f g\u00fcn\u00fc i\u00e7erisinde hesaba yans\u0131maktad\u0131r. \u00dcr\u00fcn m\u00fc\u015fteriye ula\u015ft\u0131ktan ve kullan\u0131ld\u0131ktan sonra ortaya \u00e7\u0131kabilecek olumsuz durumlar i\u00e7in, ithalat\u00e7\u0131 veya \u00fcretici firman\u0131n yetkili birimlerine ba\u015fvurulmal\u0131d\u0131r.<\/p>\r\n

        Kozmetik \u00fcr\u00fcnlerin etkisi ki\u015fiden ki\u015fiye de\u011fi\u015febilir.www.atolyedelice.com\u2019dan al\u0131nan ve kullan\u0131lan \u00fcr\u00fcnlerin, al\u0131c\u0131lar\u0131 tamamen memnun etme garantisi yoktur. Bu sebeple ki\u015fisel memnuniyetsizliklerden do\u011fan ve geri sat\u0131labilmesi m\u00fcmk\u00fcn olmayan \u00fcr\u00fcnlerde iade talepleri kesinlikle kabul edilmemektedir.<\/p>\r\n

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        1. \u0130ade al\u0131namaz \u00fcr\u00fcnler<\/strong><\/li>\r\n<\/ol>\r\n

          Her t\u00fcrl\u00fc kozmetik \u00fcr\u00fcn\u00fcn\u00fcn iade edilebilmesi i\u00e7in ambalaj\u0131n\u0131n a\u00e7\u0131lmam\u0131\u015f olmas\u0131 gerekmektedir. Hasarl\u0131 ve de\u011fi\u015fecek \u00fcr\u00fcnlerwww.atolyedelice.com\u2019a ula\u015ft\u0131ktan sonra 2 (iki) i\u015fg\u00fcn\u00fc i\u00e7erisinde i\u015fleme al\u0131n\u0131rlar. Bu i\u015flem basamaklar\u0131 a\u015fa\u011f\u0131daki gibidir.<\/p>\r\n

          Zarar g\u00f6rm\u00fc\u015f paketler teslim al\u0131nmayarak kargo firmas\u0131 yetkilisine tutanak tutturulmal\u0131d\u0131r. E\u011fer kargo firmas\u0131 yetkilisi paketin hasarl\u0131 olmad\u0131\u011f\u0131n\u0131 d\u00fc\u015f\u00fcn\u00fcyorsa, orada paketin a\u00e7\u0131larak \u00fcr\u00fcnlerin hasars\u0131z teslim edildi\u011fini kontrol ettirme ve durumun yine bir tutanakla tespit edilmesini isteme hakk\u0131n\u0131z vard\u0131r. Paket taraf\u0131n\u0131zdan teslim al\u0131nd\u0131ktan sonra teslimat\u00e7\u0131 firman\u0131n g\u00f6revini lay\u0131k\u0131yla yapt\u0131\u011f\u0131 kabul edilmi\u015f say\u0131l\u0131r. Paket kabul edilmemi\u015f ve tutanak tutulmu\u015f ise durum, tutana\u011f\u0131n sizde kalan kopyas\u0131yla birlikte en k\u0131sa zamandawww.atolyedelice.com\u2019a bildirilmelidir.\u00a0www.atolyedelice.com\u00a0en k\u0131sa s\u00fcrede yeni ve sa\u011fl\u0131kl\u0131 bir teslimat\u0131n ger\u00e7ekle\u015fmesini sa\u011flayacakt\u0131r.<\/p>\r\n

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          1. \u0130ade s\u00fcreci<\/strong><\/li>\r\n<\/ol>\r\n

            Sat\u0131n ald\u0131\u011f\u0131n\u0131z \u00fcr\u00fcn\u00fc, kargodan teslim ald\u0131\u011f\u0131n\u0131z g\u00fcnden itibaren 14 g\u00fcn i\u00e7inde www.atolyedelice.com\u2019a ba\u015fvuruda bulunarak Garanti-De\u011fi\u015fim-\u0130ade Politikam\u0131z kapsam\u0131nda iade edebilirsiniz.<\/p>\r\n

            \u00dcr\u00fcn\u00fc taraf\u0131m\u0131za g\u00f6ndermeden \u00f6nce iade talebinizi taraf\u0131m\u0131za iletmeniz ve iadenizin taraf\u0131m\u0131zca onaylanm\u0131\u015f olmas\u0131 gerekmektedir. \u0130ade talebi olu\u015fturulmadan yap\u0131lan iadeler taraf\u0131m\u0131zca kabul edilmeyecek olup al\u0131c\u0131ya geri g\u00f6nderilecektir. \u0130adenizin taraf\u0131n\u0131za geri d\u00f6nmemesi i\u00e7in sitemiz \u00fczerinden iade talebi g\u00f6nderebilir veya m\u00fc\u015fteri hizmetlerimizden taraf\u0131m\u0131za ula\u015fabilirsiniz.<\/p>\r\n

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            1. \u00dcr\u00fcn\u00fcm\u00fc iade ederken kargo \u00fccreti \u00f6deyecek miyim?<\/strong><\/li>\r\n<\/ol>\r\n

              \u0130ade i\u015flemlerinde \u201ckargo \u00fccreti\u201d \u00f6demezsiniz. \u0130ade talebiniz onayland\u0131ktan sonra S\u00fcrat Kargo ile kar\u015f\u0131 \u00f6demeli olarak iade edebilirsiniz. \u0130ade g\u00f6nderimi esnas\u0131nda herhangi bir kod bilgisine gerek bulunmamaktad\u0131r.<\/p>\r\n

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              1. Kargo \u0130ade Adres Bilgilerimiz:<\/strong><\/li>\r\n<\/ol>\r\n

                Selda Y\u0131ld\u0131r\u0131m,<\/p>\r\n

                Zekibey Mah. 13 Nisan Caddesi, 9.Sokak Ge\u00e7idi, No:19-21 Ayval\u0131k\/ Bal\u0131kesir<\/p>\r\n

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                1. \u00dcr\u00fcn\u00fc g\u00f6nderdikten sonra iade s\u00fcreci nas\u0131l takip edece\u011fim?<\/strong><\/li>\r\n<\/ol>\r\n

                  \u00dcr\u00fcn\u00fcn\u00fcz\u00a0www.atolyedelice.com<\/a> taraf\u0131ndan teslim al\u0131nd\u0131ktan sonra ambalaj\u0131, aksesuarlar\u0131, faturas\u0131, \u00fcr\u00fcn\u00fcn kullan\u0131l\u0131p kullan\u0131lmad\u0131\u011f\u0131 kontrol edilecektir.<\/p>\r\n

                  \u0130adenizin iade ko\u015fullar\u0131na uygun olmamas\u0131 durumunda konu hakk\u0131nda taraf\u0131n\u0131za bilgi verilerek ilgili iade sipari\u015finiz adresinize al\u0131c\u0131 \u00f6demeli olarak geri g\u00f6nderilecektir.<\/p>\r\n

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                  1. \u0130ade etti\u011fim \u00fcr\u00fcn\u00fcn paras\u0131n\u0131 ne zaman ve nas\u0131l geri alabilirim?<\/strong><\/li>\r\n<\/ol>\r\n

                    G\u00f6nderdi\u011finiz \u00fcr\u00fcn\/\u00fcr\u00fcnler,\u00a0www.atolyedelice.com<\/a> taraf\u0131ndan iade i\u015fleminin onaylanmas\u0131 durumunda \u201c\u00fcr\u00fcn bedeli\u201d 2 i\u015f g\u00fcn\u00fc i\u00e7inde taraf\u0131n\u0131za geri \u00f6denecektir.\u00a0<\/p>\r\n

                    \u00d6deme \u015fekli \u201cKredi Kart\u0131\u201d ve tercihiniz \u201cPara \u0130adesi\u201d ise; \u00f6demeniz online olarak hemen kredi kart\u0131n\u0131za yap\u0131lacakt\u0131r. \u00d6demenizin hesab\u0131n\u0131za yans\u0131mas\u0131 bankalar\u0131n i\u015flem s\u00fcrelerine g\u00f6re farkl\u0131l\u0131k g\u00f6sterebilir ve bu s\u00fcre 4-8 i\u015f g\u00fcn\u00fc aras\u0131nda de\u011fi\u015fmektedir.<\/p>\r\n

                    \u00d6deme \u015fekli \u201cHavale\/EFT\u201d ve tercihiniz \u201cPara \u0130adesi\u201d ise; bildirimde bulundu\u011funuz IBAN hesab\u0131n\u0131za paran\u0131z geri \u00f6denir.<\/p>\r\n

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                    1. K\u0131smi iadelerde promosyon durumu ne olur?<\/strong><\/li>\r\n<\/ol>\r\n

                      Sipari\u015flerde bulunan \u00fcr\u00fcnden t\u00fcm\u00fc de\u011fil de istenilen \u00fcr\u00fcn(ler) iade edebilir ancak iade sonras\u0131 sipari\u015f durumu; promosyon \u015fartlar\u0131n\u0131 yerine getirmezse hediye veya promosyonlar\u0131n da iade edilmesi gerekmektedir. Hediye edilen \u00fcr\u00fcnler i\u00e7in de ayn\u0131 durum ge\u00e7erlidir. \u0130ade sonras\u0131 sipari\u015f durumu; hediye \u015fartlar\u0131na uymuyorsa iade i\u015fleminin tamamlanmas\u0131 i\u00e7in hediye \u00fcr\u00fcn\u00fcn\u00fcn de g\u00f6nderilmesi zorunludur. Aksi taktirde hediye \u00fcr\u00fcn\u00fcn bedeli iade tutar\u0131ndan kesilebilir veya iade i\u015flemi iptal edilebilir.<\/p>\r\n

                      K\u0131smi iade halinde, sipari\u015fin SATICI taraf\u0131ndan kargo \u00fccretinin \u00f6denece\u011fi s\u0131n\u0131r\u0131n alt\u0131na d\u00fc\u015fmesi halinde kargo \u00fccreti d\u00fc\u015f\u00fclerek iade ger\u00e7ekle\u015ftirilecektir. K\u0131smi iade halinde SATICI taraf\u0131ndan ilan edilen ve ALICININ yararland\u0131\u011f\u0131 kampanya ve set ko\u015fullar\u0131 ge\u00e7erli olmayacak; bu kampanyadan ya da set ko\u015fullar\u0131ndan do\u011fan avantajlar iade miktar\u0131ndan d\u00fc\u015f\u00fclerek \u00fccret iadesi yap\u0131lacakt\u0131r. Arada olu\u015facak fark, ALICI\u2019ya faturaland\u0131r\u0131lacakt\u0131r.\u00a0\u00a0<\/p>\r\n

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                      1. Sipari\u015fimdeki hediye \u00fcr\u00fcn\u00fc iade edebilir miyim?<\/strong><\/li>\r\n<\/ol>\r\n

                        Sitemizde hak kazand\u0131\u011f\u0131n\u0131z \u00fccretsiz \u00fcr\u00fcnlerin tek ba\u015f\u0131na iade i\u015flemi yap\u0131lmamaktad\u0131r. Hediye \u00fcr\u00fcn\u00fcn iade al\u0131nmas\u0131 i\u015flemi ancak ana \u00fcr\u00fcn ile birlikte g\u00f6nderildi\u011finde ger\u00e7ekle\u015ftirilmekte olup hem ana \u00fcr\u00fcn\u00fc hem de hediye \u00fcr\u00fcn\u00fc ayn\u0131 anda g\u00f6ndermeniz gerekmektedir. Bu sebeple her iki \u00fcr\u00fcn i\u00e7in de iade talebinizin olmas\u0131 gerekmektedir. Gelen \u00fcr\u00fcnlerin her ikisi i\u00e7in de iade i\u015flemi yap\u0131lacak ve sadece ana \u00fcr\u00fcne \u00f6dedi\u011finiz bedel size iade edilecektir.<\/p>\r\n

                         <\/p>","protected":false},"excerpt":{"rendered":"

                        Garanti, De\u011fi\u015fim ve \u0130ade Politikas\u0131 Garanti www.atolyedelice.com\u00a0ve www.atolyedelice.com.tr web adresinde sat\u0131lan t\u00fcm \u00fcr\u00fcnler \u00fcretici firman\u0131n garantisi alt\u0131ndad\u0131r.\u00a0www.atolyedelice.com\u00a0web adresinde sat\u0131lan \u00fcr\u00fcnlerde iade i\u015flemlerinde 6502 say\u0131l\u0131 T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanunun 57.maddesi h\u00fckm\u00fc gere\u011fi ihtiyari garanti taahh\u00fcd\u00fc \u00e7er\u00e7evesinde hareket eder.\u00a0www.atolyedelice.com\u00a0web adresinde yap\u0131lan t\u00fcm al\u0131\u015fveri\u015flerde, ald\u0131\u011f\u0131n\u0131z \u00fcr\u00fcnle ilgili olarak, \u00fcr\u00fcn\u00fcn yer ald\u0131\u011f\u0131 paketin kargo g\u00f6revlisinin yan\u0131nda a\u00e7\u0131lmas\u0131, eksik ve …<\/p>\n

                        Geri \u00d6deme ve \u0130ade Politikas\u0131<\/span> Read More »<\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","spay_email":""},"_links":{"self":[{"href":"https:\/\/atolyedelice.com.tr\/en\/wp-json\/wp\/v2\/pages\/10"}],"collection":[{"href":"https:\/\/atolyedelice.com.tr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/atolyedelice.com.tr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/atolyedelice.com.tr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/atolyedelice.com.tr\/en\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":4,"href":"https:\/\/atolyedelice.com.tr\/en\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":5074,"href":"https:\/\/atolyedelice.com.tr\/en\/wp-json\/wp\/v2\/pages\/10\/revisions\/5074"}],"wp:attachment":[{"href":"https:\/\/atolyedelice.com.tr\/en\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}